Privacy Policy

Fintrix.live ("Fintrix", "we", "our", or "us") is dedicated to protecting the privacy and security of our customers' information. This Privacy Policy describes the types of information we collect, how we use it, with whom it may be shared, and the controls available to you when using our digital banking platform, applications, and financial services. By accessing or using Fintrix services, you consent to the practices described in this Policy.

Contact Us

For questions, privacy requests, or concerns, please contact us at info@fintrix.live with the subject line "Privacy Policy Request". You can also reach us at (805) 598-0078. Our mailing address is Mumbai, India.

Changes to This Policy

Fintrix may revise this Privacy Policy to reflect regulatory, operational, or technological changes. Any significant updates will be communicated through email or secure notifications. Continued use of our services constitutes acceptance of revised terms.

Children's Privacy

Fintrix services are intended for users 18 years and older. We do not knowingly collect information from children. Accounts for minors require a parent or legal guardian.

International Data Transfer

Data is primarily processed within the United States. If information is transferred outside the U.S., we apply legally recognized data protection standards and safeguards.

Data Retention

Information is retained only for necessary periods, including account and transaction records retained for a minimum of seven years as required by banking regulations, identity documentation stored according to AML/KYC requirements, marketing data removed upon opt-out, and certain records preserved after account closure for legal and audit compliance.

Your Privacy Rights & Choices

You have control over your personal information. Where applicable by law, you may access and request copies of your stored information, update or correct inaccurate details, change communication and marketing preferences, request restrictions on data sharing, request account closure and deletion of certain data subject to legal retention rules, manage cookie and tracking settings, and disable mobile location data.

Data Protection & Security

We implement extensive administrative, physical, and technical safeguards, including advanced encryption for data at rest and in transit, multi-factor authentication and biometric login options, continuous monitoring and threat-detection systems, regular security assessments and penetration testing, strict internal access controls and employee security training, and 24/7 monitored data centers. In the rare event of a data breach, impacted users will be notified according to applicable laws.

Information Sharing

We do not sell personal information to outside parties. Information may be shared only under controlled circumstances with authorized partners & service providers including payment networks and transaction processors, customer support service centers, cloud hosting and cybersecurity vendors, credit bureaus and card issuing partners, and marketing and communication service providers if opted in. For legal or regulatory purposes, we may share with government authorities in response to lawful requests, banking and financial regulators, law enforcement agencies under subpoenas or court orders, anti-fraud and anti-money-laundering organizations, and insurance programs for deposit protection. If Fintrix is involved in a merger, acquisition, or restructuring, customer information may be transferred under confidentiality protections.

How We Use Your Information

Fintrix uses collected information only for lawful and legitimate business purposes. To provide banking services, we open and manage accounts, authenticate identity and verify eligibility, process deposits, withdrawals, and transfer requests, issue account statements and required tax documents, and assist with customer inquiries or technical support. To maintain security & legal compliance, we detect and prevent fraud and unauthorized activities, conduct credit and risk evaluations, meet federal banking, AML, KYC, and regulatory reporting requirements, and maintain audit logs and platform integrity. To improve and personalize services, we develop new financial features and service enhancements, provide personalized financial recommendations, analyze usage trends and system performance, and send service notifications, alerts, and updates.

Information We Collect

We collect information necessary to deliver secure financial services, comply with regulatory requirements, and improve customer experience. Personal & identification details include full legal name, date of birth, government identification numbers, contact information such as phone number, email, and physical address, employment and income details for qualification and underwriting, copies of government-issued identity documents, and information provided during customer support interactions. Financial & transactional data encompasses account activity including balances, transfers, deposits, and payment records, credit and debit card transactions, loan and credit application details and repayment history, and linked account information from other institutions with authorization. Device & technical information covers IP address, browser type, device identifiers, operating system details, mobile app performance, usage patterns, and crash reports, biometric information if you enable fingerprint or face authentication, location services when enabled on the mobile app, and cookies, tracking pixels, and analytical tools.